My Saab 9-3 broke down on the highway outside of Knoxville and about 150 miles form my home in Atlanta. Ken at European Motor Werks came to the rescue. He is ethical, highly competent, and affordable. His detailed pricing either came on par with my specialist in Atlanta or in some cases cheaper. He made a very painful experience for a female (a breakdown including a hotel night and rental car) much easier to bare. He is trustworthy and went the extra mile in several situations. The only downside is that I cannot make him my specialist given the distance. So, do me a favor, and reward him with your business. You will be glad you did.